Thursday, April 2, 2009

Target Coupon Policy

So, I did contact Target about the behavior of the cashier and other employees regarding my last shopping trip there. I was pleased to receive a response within 24 hours and to know that they were truly sorry and wanted to correct this problem. I do encourage any of you to make sure that if you have a problem and cannot reasonably resolve it in the store to contact the corporation and report the problem. Anyways here is their response as well as highlight of the Target coupon policy:

Dear Meagan,

I'm glad you've taken the time to write us about your experience. We're sorry you didn't receive the type of service you've come to expect at Target.

The team member behavior you described isn't part of our guest service philosophy. We expect our team members to help you in a professional manner. Hearing your comments is very important to us and I've shared them with the Kohler Target Store Leadership team for further review.

While you're in the store, you can always visit Guest Service and ask to speak with the Guest Service Team Leader. They'll do their best to help you. In the meantime, we'll keep working to provide you with the service you deserve.

Thanks for helping us make Target even better.


Target Guest Relations

If you have any questions about a specific coupon or experience using a coupon at Target, we want to help! Please give our Guest Relations team a call at (800) 440-0680. We'll do the best we can to help you as quickly as possible. For your call, please provide a team member with the following reference number.

In the meantime, I'd like to share with you some information about our coupon policy. When accepting coupons, we use the following guidelines:

- We accept two kinds of coupons: Target-issued and manufacturer-issued.
- We'll accept one Target coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
- We can't give cash back if the face value of a coupon is greater than the purchase value of the item; in this case, we're able to adjust the value of the coupon to equal the price of the item.
- We can't accept coupons from other retailers, or coupons for products not carried in our stores.
- All valid coupons should be presented to the cashier while you're checking out.

Thanks for writing. Give us a call if there's anything else we can do to help.


Target Guest Relations

I'm glad they are more concerned and friendly than the group of cashiers/team members that I recently dealt with :D

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